‘You grow by being better, by constantly chasing the best customer experience,’ says Michael Fass, Slide co-founder and CEO. ‘If you’re an IT pro and you call us, you can talk to the engineer who built the product. You can talk to me. That’s how seriously we take this.’
Business continuity and disaster recovery vendor Slide has raised $25 million in Series A funding to scale up its platform development and begin its global expansion.
The new capital, led by Base10 Partners with participation from Outsiders Fund and Top Down Ventures, will also be used to increase operations and go-to-market efforts as well as launching a new Canadian data center.
“This funding is general gas in the tank,” Austin McChord, co-founder of the business continuity and disaster recovery vendor, told CRN in an interview. “It allows us to be responsive, make partner-first decisions and accelerate our roadmap. After we launched, partners loved our product but they immediately asked, ‘Will it also do X?’ This raise helps us answer all those ‘Will it also’ questions faster and do it right.”
The expansion into Canada includes a fully operational data center built on Slide’s proprietary hardware and software stack.
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“Canadian clients and partners want their data backed up in-country, not in the U.S. This isn’t just about spinning up servers, it’s about delivering our same high standard of service in a new market,” McChord added.
Michael Fass, Slide co-founder and CEO, said the investment reflects more than just a cash infusion but rather a long-term commitment to building for MSPs.
“This raise is proof that we’re in it for the long haul,” said Fass (pictured above). “It’s about investing in people, infrastructure and support so our partners know they can count on us today and years down the road.”
Fass said the Norwalk, Conn.-based company’s vision for sustained investment and support for MSPs includes expanding their team to better serve the market.
“It’s the people that run the processes,” he said. “From engineers to support staff, that makes everything work behind the scenes, every layer is getting stronger.
“This isn’t just about a cash injection, it’s a signal,” he added. “We’re building something for the long haul and we want our partners to know that. We’re in it with them and we’re making the investments that prove it.”
The execs are also challenging industry norms with no long-term contracts.
“Alignment with MSPs means sharing risk,” McChord said. “If their customers are month-to-month, their relationship with us should be too. No lock-ins means we earn their business every month. It forces us to stay sharp.”
Looking ahead, McChord hinted that more international expansion is on the horizon, starting with other English-speaking countries, “Where there are MSPs, we want to be there to protect data,” he said.
And the new funding isn’t just about growth, it’s about growing right, the co-founders said.
“You grow by being better, by constantly chasing the best customer experience,” Fass said. “If you’re an IT pro and you call us, you can talk to the engineer who built the product. You can talk to me. That’s how seriously we take this.”
