Dive Brief:
- Citigroup began piloting Spaces, a new capability enabling employee collaboration on AI-assisted projects, last month within its Stylus Workspaces AI platform, the company told CIO Dive.
- Spaces lets teams of up to 15 people work together on documents, analyses and reports in a secure environment. The pilot group included 250 employees, and Citi plans to roll out the feature to the 182,000 employees with access to Stylus Workspaces in the coming weeks.
- “We know that most workflows and projects are a team effort and our goal with AI is to help alleviate extra touchpoints as much as possible,” Citi CTO David Griffiths told CIO Dive in an email. “By creating Spaces, we’re removing the extra step of sharing draft documents or reports outside the tool for feedback or approval.”
Dive Insight:
Citi’s latest addition to its AI platform reflects the firm’s ongoing investments to bolster AI capabilities. The financial services industry has been working to deploy AI tools in search of productivity gains and greater efficiencies.
Creating a shared workspace within the AI platform will help employees speed up reviews, approvals and decision-making, as well as encourage collaborative brainstorming, Griffiths said.
“Prior to Spaces, colleagues were running individual conversations within Stylus Workspaces and then sharing out the results or findings to their team outside the tool,” Griffiths said. “We created the Spaces feature to allow colleagues to collaborate on Stylus Workspaces conversations in one place.”
Employees use the Stylus Workspaces platform to summarize research, draft reports, manage projects and create emails, with use cases growing weekly, Griffiths said. Stylus Workspaces, which is underpinned by Google Gemini and Anthropic Claude models, uses Citi data to provide responses to employees, while also searching the web for information outside of Citi’s data ecosystem.
“We’ve also begun integrating some of the most commonly used tools and platforms around the firm, such as Jira, allowing colleagues to complete work in one place,” Griffiths said.
Spaces comes a few months after Citi launched agentic AI tools on Stylus Workspaces, allowing employees to extract insights from large datasets and streamline workflows.
Citi CEO Jane Fraser said AI is driving new sources of efficiency as the company assesses where the technology fits into 50 of its most complex processes.
“This bank is being truly transformed in terms of its operational capabilities, its controls and its tech infrastructure compared to five years ago,” Fraser said during a Q4 2025 earnings call in January.
