‘We’re reverting to a previous build to remediate impact,’ Microsoft said in an X post.
Microsoft has confirmed a second outage this month with its Copilot artificial intelligence tool that solution providers use internally and sell to customers.
The Redmond, Wash.-based technology giant posted on X at 2:07 p.m. Pacific Thursday about “looking into a potential problem impacting Microsoft 365 Copilot chat.” About 20 minutes later, Microsoft published another post explaining that the vendor has “identified an issue with a recent deployment for Microsoft Copilot, which impacts users’ ability to access Copilot chat and http://portal.office.com.”
“We’re reverting to a previous build to remediate impact,” Microsoft said in the X post. A post to Microsoft’s service health status webpage said that the reversion should take 30 minutes.
Reports of Copilot problems reached 1,878 on outage detection website Downdetector as of 1:47 p.m. Pacific. That marked an increase over the 257 reports logged by 1:02 p.m.
At 3:09 p.m. Pacific, Microsoft posted on X to say that it “successfully reverted the change and confirmed with previously affected users that the issue is resolved.”
[RELATED: Microsoft Copilot Outage Disrupts Users, Company Investigates]
Microsoft Confirms Second Copilot Outage in June
CRN has reached out to Microsoft for comment.
Corey Kirkendoll, CEO of Allen, Texas-based Microsoft solution provider 5K Technical Services—a member of CRN’s MSP 500—told CRN during the previous Copilot outage that such incidents serve as a lesson as to why MSPs and customers need to keep a human in the loop as they explore what workloads and workflows they can offload onto cutting-edge AI tools like Copilot.
“This is exactly why we have these conversations,” the CEO said. “Treat AI tools like any other critical SaaS and never let a single vendor become a single point of failure.”
The June 1 Copilot outage lasted four hours, 25 minutes, with certain users unable to access Copilot desktop or the web application.
The Microsoft service health status page said that administrators might still have access to Microsoft 365 admin center through admin.cloud.microsoft as a temporary solution to Thursday’s outage.
Users leveraging Copilot in Microsoft Teams may not have experienced the outage and could keep using that version of the AI tool as a quick fix, according to Microsoft.
