Belle AI Dispatch and Belle AI Assistant are the two newest jobs handled by Belfry’s in-platform AI teammate. Belfry Recruiting is now available as an add-on for all customers.
NEW YORK, Sept. 14, 2026 /PRNewswire/ — Belfry Software, the all-in-one operating platform built for security guard services companies, today announced two new capabilities for Belle, its in-platform AI teammate, and the launch of Belfry Recruiting, an applicant tracking system now live for Belfry customers.
Belle works inside the Belfry platform as one teammate with distinct jobs. Belle AI Dispatch watches shift exceptions in real time and reaches out to officers. Belle AI Assistant answers operators’ questions about their business in plain language.
Security firms run a small back office behind a large field workforce, often eight or more officers per administrative employee. Every new contract adds more routine work: shifts to confirm, clock-ins that never happen, posts that go quiet, open shifts to fill, and data to pull when a client asks.
“The firms we work with aren’t short on capability. They’re short on time. Belle picks up some of the constant, routine work that used to land on the back office, and Belfry Recruiting brings hiring into the same system as everything else. Both give operators more time for the two things that set them apart: exceptional client service and a great place for officers to work.”
— Jordan Wallach, Co-Founder & CEO, Belfry Software
Belle AI Dispatch Watches Shifts in Real Time
Belle AI Dispatch builds on Belfry’s real-time monitoring to help teams resolve urgent issues as they happen. Belle handles first-touch officer outreach on the exceptions that consume dispatcher attention: missed clock-ins, unconfirmed shifts, abandoned posts, early clock-outs, and shifts with no recent activity.
For firms of every size, dispatch keeps client people and property safe, drives client retention, and is expensive to staff at the level needed to cover every exception.
Jason Fellows, founder of Minneapolis-based LincRo Security Solutions, has grown his operation to 120 officers and counting without hiring a back-office dispatcher. Belle has responded to 2,719 missed clock-ins at LincRo, and 2,343 of them, roughly 86 percent, ended with the officer on the clock.
“We can rest easy knowing Belle is watching the schedule for us. We let her do her thing, and if she escalates something to me or my team, that’s when we step in and start making calls. Until then, we know she has it covered.”
— Jason Fellows, Founder, LincRo Security Solutions
Belfry is also extending Belle AI Dispatch beyond text to reach officers by voice, giving firms a more direct channel for time-critical exceptions. Belle operates under rules the operations team defines and escalates only when it can’t resolve an exception on its own. The design goal is triage, not autonomy: routine cases close themselves, and the few that need a human decision arrive clearly flagged.
Belle AI Dispatch is available as a paid add-on to the Belfry platform.
Belle AI Assistant Lets Operators Chat With Their Data
Security firms generate a steady stream of operational data across scheduling, timekeeping, payroll, and billing. Historically, turning that data into an answer meant pulling exports into spreadsheets or waiting on a report someone else had to build.
With Belle AI Assistant, an operator types a question the way they’d ask a colleague and gets an answer built from their own Belfry data. Operators can ask, for example, which sites had the most missed clock-ins last month, where overtime is concentrated this pay period, or which officers have a license or certification expiring in the next 60 days.
Because Belle is built on Belfry’s data model for the security industry, it already understands posts, shifts, billable hours, and the other terms operators use, with no setup. Insights that used to take a report request now take a question.
Belfry Recruiting Brings Hiring Into the Same Platform
Belfry Recruiting adds applicant tracking to the platform firms already use to schedule, pay, and manage their officers. Hiring has historically lived in spreadsheets, inboxes, or a separate system disconnected from operations. With Belfry Recruiting, firms can post open roles and distribute them to job boards through Belfry’s integration with JobTarget, track candidates in a single pipeline, and move a new hire into onboarding, scheduling, and payroll seamlessly.
About Belfry Software
Belfry Software is the all-in-one operating platform purpose-built for security guard services companies, bringing recruiting, scheduling, timekeeping, payroll, billing, HR, dispatch, and field operations into a single system. Hundreds of security firms across the United States run on Belfry. Learn more at belfrysoftware.com.
SOURCE Belfry
