A Citibank branch in New York, US, on Sunday, Jan. 12, 2025.
Michael Nagle | Bloomberg | Getty Images
Numerous Citibank customers reported receiving fraud alerts and difficulties accessing their accounts Wednesday.
According to DownDetector.com, which tracks reports of digital services interruptions, hundreds of Citibank users had flagged issues related to their accounts as of midday.
The site indicated the interruptions had been occurring since at least 9 a.m. Eastern time.
On social media platform X, some customers reported receiving fraud alerts and subsequently experiencing long hold times with bank’s fraud department. Others said they couldn’t access their mobile accounts.
A Citi spokesperson did not immediately respond to a request for comment, but a bank representative posted on X in response to a customer: “No updates at this time. As soon as this issue is resolved we will connect with you. There is no need to keep checking in unless you want to.”
Another agent wrote on the platform, “We are currently working on this and ask that you try calling in another 1-2 hours.”
Earlier Wednesday, Citi reported financial earnings that beat analysts’ expectations, with multiple business segments seeing record revenues.
