Advanced SaaS solution enhances operations and customer experience with network monitoring and automated, two-way SMS communications on service disruptions and network upgrade maintenance events
MACON, Ga., Feb. 17, 2025 /PRNewswire/ — 2025 GTBA Vendor Showcase — GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that Ellijay Telephone Company (ETC) is launching GOCare OutageIQ™ for networking monitoring and subscriber communications for unplanned outages and routine maintenance.
ETC is focused on identifying outages in its network and proactively sending real-time notifications to its subscribers impacted by service disruption events such as fiber cuts, weather, as well as maintenance activities. These notifications are exactly the type anticipated by the FCC in its Resilient Networks proceeding and are designed to reduce calls into the contact center, reducing ETC’s operational costs and frustration for subscribers.
Building on successful deployments using GOCare Messenger, GOCare’s new OutageIQ broadband events intelligence and network outage solution is the industry’s most flexible and comprehensive. GOCare OutageIQ is used at ETC to optimize customer engagement with proactive and fully automated notifications. OutageIQ supports all broadband technologies, including ETC’s fiber and hybrid fiber coaxial broadband network.
“We are partnering with GOCare because they share ETC’s commitment to best-in-class customer experience,” said Jason Smith, Chief Operating Officer at ETC. “OutageIQ is the optimal network outage management solution, providing flexibility and automation, and works seamlessly with our CommSoft billing system and Calix broadband network.”
“GOCare and ETC share a vision that consumers value transparency in their service providers,” stated Rick Perkins, co-founder and CTO of GOCare. “ETC joins a growing list of BSP leaders that proactively notify their subscribers when service is interrupted improving the subscriber perception, their overall experience, and reducing the spike in inbound calls which unnecessarily burden call center staff.”
GOCare is exhibiting at Georgia’s Rural Telephone and Broadband Association’s Annual Vendor Showcase February 17-18, 2025 taking place in Macon, GA.
About GOCare
GOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks—including billing, network operations, IT, and marketing platforms—empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, GOCare’s “For Operators, By Operators” ethos underscores our deep understanding of the broadband industry’s challenges. We are committed to helping operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint. Serving over 30 broadband operators and powering more than 30 million monthly digital interactions, GOCare reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics. Learn more at www.gocarecx.com and follow us on LinkedIn.
About ETC
Established in 1903 as Ellijay Telephone Company (ETC), today ETC is a diversified communications company providing internet, telephone, cable television and security services. ETC serves residents and businesses in portions of 9 counties in North Georgia and Southeast Tennessee. ETC actively evaluates opportunities to expand broadband in and around its service area. Currently, ETC owns and maintains more than 7,000 miles of infrastructure.
SOURCE GOCare
