‘We’re making major investments in R&D in the second half of 2025 and beyond,’ says Kaseya CPO Jim Lippie. ‘We’re not just accelerating our go-to-market timelines, we’re increasing the pace of innovation itself. And we’re doing it by listening to the community.’
The next version of Kaseya 365, a new SIEM and more backup offerings are some of the latest announcements Kaseya made at its flagship Connect conference last week, and Chief Product Officer Jim Lippie said that’s just the beginning.
“We’re making major investments in R&D in the second half of 2025 and beyond,” Lippie told CRN. “We’re not just accelerating our go-to-market timelines, we’re increasing the pace of innovation itself. And we’re doing it by listening to the community.”
Product announcements aside, the Miami-based vendor also signaled a renewed commitment to community and culture sending a clear message to partners: a new era for Kaseya, one centered on customer-driven innovation and deeper collaboration.
“Our message to partners is really about two things. It comes down to how our products and platform can drive incremental revenue opportunities and how we can help MSPs improve profit margins through the efficiencies our platform delivers,” Lippie said.
[Related: Kaseya’s New CPO On Customer-Led Innovation, The 365 Franchise And What’s Coming At Connect]
“I can’t tell you how many times people came up to me saying, ‘We really feel like there’s a resurgence in community, and that Kaseya is taking it seriously now,’” he added.
He said the company is taking that feedback and incorporating it in how it innovates across customer experience, business practices and technology.
“That’s not just talk, we’re executing on it,” he said. “We’re not focused on the past, we’re focused on the future. And the future is more community-driven.”
CRN spoke to Lippie about customer feedback, its latest product announcements and how Kaseya is putting the partner first when it comes to innovation. Here are Kaseya’s four latest product announcements.
Kaseya 365 Ops
Kaseya Ops, the latest installment in the Kaseya 365 product suite, is the latest installment that complements the company’s long-term vision to embed AI deeply into IT management.
“Our 365 Ops is the next offering in what I call the 365 franchise,” Lippie said. “Like a movie series where each installment offers something new, but they’re all connected by a central storyline. Our job is to tighten that thread across each solution creating a more unified, intelligent platform. And AI is right at the heart of it.”
Kaseya 365 Ops focuses heavily on operational efficiency and automation. Built on the foundation of the company’s PSA (professional services automation) system, the new release brings together ticketing, billing, project management, CRM and documentation. By harnessing data across these systems, Kaseya aims to surface actionable insights in real time, allowing MSPs to work smarter and faster.
“AI is helping us reduce manual work by surfacing relevant information at exactly the right time,” Lippie said. “For instance, our Cooper family of AI tools helps technicians process tickets faster by automatically pulling the most pertinent context into view. That alone can save hundreds of hours each month. This is version one. We’re just getting started.”
Kaseya SIEM
The fully-managed security information and event management (SIEM) solution integrates threat intelligence from RocketCyber and SaaS Alerts to deliver faster unified threat detection.
“What sets Kaseya SIEM apart is that it’s not just a platform, it’s a service,” he said. “We’ve built it as a fully managed solution, which is exactly what MSPs need right now.”
The average MSP is juggling 40-plus tools and countless vendors, according to Lippie, “Security alerts are coming from every direction. Our goal is to reduce that noise and the operational burden.”
With the combination of endpoint and cloud telemetry, automation and 24/7 human support, Kaseya is delivering the “best of all scenarios” to MSPs through operational simplicity, rapid response and cost-effective protection.
SEIM leverages its automation engine to implement “respond rules” which automates remediation protocols that use machine learning and AI to address threats in real-time.
“We configure the product for our customers from day one, create the remediation rules for them and back everything with our 24/7 SOC staffed by security experts,” he said.
Free-to-Use Backup Hardware
Kaseya is eliminating upfront costs for Datto backup devices in a move to enhance service consistency and respond to customer demand. All models of Datto backup hardware will now be free-to-use for Kaseya customers, regardless of model or term. The change, Lippie said, was driven directly by community and customer feedback.
“We’re very serious about listening to the community and our customers,” he said. “The feedback we’re getting is that there’s a new air here at Kaseya, one of community and collaboration. That spirit really drove every decision we made, especially around backup.”
The free hardware initiative aims to eliminate upfront expenses for backup devices making it easier for partners to offer a consistent level of service.
In addition to the hardware shift, Kaseya also announced plans to eliminate “high watermark pricing” starting with its backup products, with future changes potentially coming across other offerings. Lippie said that pricing will still vary by product but promised a broader goal of making solutions more flexible and scalable.
“I can’t elaborate much more on the overall pricing strategy, but we’re looking at every possible way to give customers convenience and flexibility to grow their business,” he said.
Datto Brings Back 2TB ALTO Model
Kaseya has brought back the 2TB ALTO model with the launch of Datto ALTO 5 , restoring a higher-capacity backup option to its product lineup. The new model also includes built-in encryption features for SMBs.
Lippie said the move was directly driven by user input.
“Every announcement that we made was driven by conversations we’ve had with customers,” he said. “We aggregated that feedback and we incorporated it into innovation and new business practices and policies that will guide us into the future. And we’re not done listening.”
And bringing back this model reflects the vendor’s focus on security.
“This is just a small piece of what we plan on doing going forward,” he said. “Kaseya’s product roadmap will continue to focus on security , AI and backup innovations. Not to say we won’t innovate in other areas, but I will say that those are right now on the priority list.”
