New insights published by global firm Info-Tech Research Group offer actionable strategies for IT leaders to implement continuous and iterative process improvements. The firm advises that by focusing on ongoing optimization rather than one-time fixes, organizations can enhance productivity, drive innovation, and align IT processes with long-term business goals.
TORONTO, March 28, 2025 /PRNewswire/ – With organizations facing mounting pressure to modernize through AI and digital transformation, IT departments grapple with resource constraints and resistance to change. Global research and advisory firm, Info-Tech Research Group, reports that these challenges not only slow productivity but also hinder innovation and alignment with business objectives. To help organizations overcome these obstacles, Info-Tech Research Group has published a blueprint, Rapidly Improve Your IT Processes. The firm’s strategic resource offers research insights on the situation and actionable solutions for IT leaders to streamline workflows and drive continuous improvement to enable IT teams to implement meaningful change in a short period of time.
In its newly published resource, Info-Tech outlines a comprehensive three-step process to rapidly enhance IT department processes to support organizations in driving efficiency and remaining agile. (CNW Group/Info-Tech Research Group)
“When IT processes improve, they ripple outward, accelerating innovation, enhancing customer experiences, and driving organizational resilience,” says Vincent Mirabelli, principal research director at Info-Tech Research Group. “But getting there requires a shift in mindset: seeing processes not as constraints but as enablers of strategic advantage. IT also has to free up time and capacity to focus on improving, rather than just responding to the needs of others.”
Info-Tech’s resource highlights how many organizations are asking CIOs and IT leaders to manage increasing demands with limited resources, often resulting in poor outcomes. With stretched resources, IT teams face challenges in delivering quality results, while unclear or inconsistent metrics make it difficult to measure success effectively.
The firm further details that traditional approaches often prioritize tools, techniques, and ROI-driven prioritization, which can prove ineffective in driving lasting change. Info-Tech’s framework challenges organizations to acknowledge the deeper human dynamics at play, such as cultural resistance, subjective definitions of value, and the continuous nature of improvement. Rather than treating process improvement as a one-time project, the firm reframes it as a dynamic, iterative practice that requires balancing measurable outcomes with intangible benefits, including enhanced team alignment and clearer strategic direction.
In its Rapidly Improve Your IT Processes blueprint, Info-Tech outlines a comprehensive three-step process to rapidly enhance IT department processes to support organizations in driving efficiency and remaining agile:
- Identify and Select Your Processes: IT leaders can begin by preparing for process improvement with clear goals and stakeholder alignment. Validate the M&G diagnostic results using data-driven insights to focus on high-impact areas. Finally, leaders can prioritize the processes that will have the greatest impact on productivity and efficiency.
- Optimize Your Processes: Defining improvement objectives aligned with business goals is the next step and includes mapping out current-state processes to identify inefficiencies and then focus on eliminating waste in workflows. After optimizing processes, IT should gather feedback to refine the improvements and develop an improvement sustainment plan to maintain the changes over time.
- Implement, Monitor, and Sustain Your Improvements: As the first two recommended steps are completed, IT can execute the optimized processes with a clear action plan and strong leadership. Once implemented, the team should continuously monitor progress, adapt to new challenges, and adjust strategies to ensure long-term success.
Info-Tech’s blueprint provides IT leaders with an actionable roadmap for lasting change by focusing on continuous improvement and addressing the human dynamics behind process transformation. The firm advises that optimized IT processes not only enhance efficiency but support scalability and resilience, enabling faster responses to challenges such as cybersecurity threats or system failures.
For exclusive and timely commentary from Vincent Mirabelli, an expert in strategic business analysis, and access to the complete Rapidly Improve Your IT Processes blueprint, please contact [email protected].
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.
Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact [email protected].
For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.
SOURCE Info-Tech Research Group
