Reimagining Customer Experience In The Age Of AI
‘AI in the contact center and UC is here, and it’s making massive, massive changes in there,’ one solution provider ...
Tag: AI
‘Change Is Scary’: Overhaul Of ‘Best-In-Class’ Cisco Partner Program Triggers Channel Anxiety
‘I think they’re still making tweaks and adjustments, and I think their intentions are honorable,’ one Cisco partner tells CRN ...
AWS’ 10 Coolest New Products And Tools Of 2025 (So Far)
From Aurora DSQL and Amazon Transform to the second generation of AWS Outpost and a new quantum computing chip, here ...
IBM Channel Chief Kate Woolley Departs
‘It has been a privilege to lead the IBM Ecosystem over the past few years,’ IBM Ecosystem General Manager Kate ...
Cisco Channel Chief Rodney Clark On Cisco 360’s ‘Co-Design’ Phase And The ‘Rebranding’ Of Cisco Partners
‘This is me speaking from a leader’s experience with change. Any time you change something that’s been around as long ...
Intel Names Greg Ernst CRO, Hires Three Engineering Leaders
The semiconductor giant names 25-year sales veteran Greg Ernst chief revenue officer and the head of its Sales and Marketing ...
This AI Model Never Stops Learning
Modern large language models (LLMs) might write beautiful sonnets and elegant code, but they lack even a rudimentary ability to ...
Paging Dr. Agent: Solution Providers Bring Health Care AI To Life
“The most important thing for AI in health care is what’s most important in health care–which is better patient outcomes,” ...
30 Notable IT Executive Moves: May 2025
WatchGuard, Shield AI, Red River, Perficient, SailPoint, GuidePoint and Monday.com were among the tech companies making key executive hires and ...
The 10 Hottest Cybersecurity Tools And Products Of 2025 (So Far)
Top AI-powered products from both fast-growing startups and industry giants — across segments including security operations, data security and email ...
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