Based on user feedback across 270 software categories, Info-Tech Research Group highlights the ten software solutions recognized as “Support Superstars” in 2024 for delivering exceptional support, improved performance, and enhanced customer satisfaction. The list features top-rated solutions in categories including communication, HR, asset management, data security, cloud infrastructure, and learning platforms.
TORONTO, April 3, 2025 /PRNewswire/ – Info-Tech Research Group has unveiled its list of the top ten software solutions offering the best vendor support in 2024. Recognized as “Support Superstars,” these solutions were selected using data from Info-Tech’s SoftwareReviews platform, the global research and advisory firm’s proprietary solution for collecting, analyzing, and publishing feedback on enterprise software performance. To be eligible for these awards, vendors had to receive a minimum of 30 reviews from verified users in the past 12 months. Eligible products were chosen from over 270 categories published by SoftwareReviews. The top ten list is intended to help organizations make decisions when selecting software providers by highlighting the ones that consistently deliver exceptional vendor support and customer satisfaction.
Top 10 Software Solutions Ranked by Users for Exceptional Service Support Recognized by Info-Tech Research Group as “Support Superstars” for the Year (CNW Group/Info-Tech Research Group)
High levels of service and support – such as providing timely assistance for troubleshooting, resolving technical issues, and maximizing software performance – are critical in ensuring the smooth operation and longevity of software solutions. Strong vendor support enhances user experience, minimizes downtime, and ensures that organizations can leverage the full potential of their software investment, ultimately contributing to operational efficiency and business continuity.
Info-Tech identified the top solutions by evaluating real end-user feedback, collecting up to 130 data points on software performance. These results are aggregated into a series of metrics evaluating software vendors, including an overall composite score used to rank vendors, and the Net Emotional Footprint, which focuses on capturing user sentiment and customer satisfaction. The firm’s methodology emphasizes that the rankings are based exclusively on genuine user reviews without the influence of analysts or vendors. Vendors recognized as support superstars had the highest satisfaction score for the firm’s vendor support metric.
The top ten software solutions recognized for providing the best support to users over the past year are as follows:
- UniOne, 93% satisfaction, offers a seamless email API for enhanced user engagement.
- Zulip, 92% satisfaction, keeps communication organized for easy tracking and engagement.
- Rippling, +90% satisfaction, simplifies HR, IT, payroll, and spend management with an all-in-one platform.
- OrbusInfinity, 89% satisfaction, helps transformation teams cut through the complexity of technology-driven change.
- Asset Panda, 88% satisfaction, offers effortless fixed asset tracking.
- Datasite Diligence Virtual Data Room, 88% satisfaction, provides a secure place to store documents and files for transactions and business deals.
- Microsoft Azure Virtual Machines, 87% satisfaction, enables seamless migration of critical workloads for enhanced efficiency.
- Canon Therefore, 86% satisfaction, helps organizations streamline storage, management, and processing of information.
- Laserfiche, 86% satisfaction, helps organizations digitally transform operations and manage their content with AI-powered solutions.
- Docebo Learn Platform, 86% satisfaction, is designed to deliver scalable, personalized learning experiences to employees, customers, and partners, driving productivity.
“Exceptional vendor support and customer satisfaction are crucial in today’s software landscape,” says Emily Wright, senior research analyst at Info-Tech Research Group. “With the rise of AI and automation across industries, the need for high-quality support is more critical than ever. As organizations adopt more complex technologies, reliable support ensures quick issue resolution, optimized performance, and continuity, which are key factors in navigating a fast-paced digital transformation. In an era of rising customer expectations, outstanding support is essential for long-term success.”
User assessments of software categories on Info-Tech Research Group’s SoftwareReviews platform provide an accurate and detailed view of the constantly changing market. Rankings are informed by the data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes.
For more information about Info-Tech’s SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process across a variety of categories, visit softwarereviews.com.
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.
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For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.
About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience.
For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape.
SOURCE Info-Tech Research Group
