Info-Tech Research Group has announced its list of the most loved software solutions, based on extensive feedback collected through its SoftwareReviews platform from users across 270 software categories. These top-ranked software solutions excelled in delivering exceptional satisfaction and seamless user experiences across critical business functions, including cloud services, remote connectivity, sales enablement, digital transformation, and creative collaboration.
TORONTO, April 17, 2025 /PRNewswire/ – Info-Tech Research Group has unveiled its list of the top ten software solutions users have indicated delivered exceptional user experience over the past year. Recognized as “Most Loved,” these solutions were identified and ranked using data from Info-Tech’s SoftwareReviews platform, the global research and advisory firm’s proprietary solution for collecting, analyzing, and publishing feedback on enterprise software performance. Eligible products were chosen from over 270 categories published by SoftwareReviews. The top ten Most Loved list for this year includes top-rated solutions from categories including cloud computing, digital transformation, remote connectivity, and sales acceleration.
Info-Tech Research Group has announced its list of the most loved software solutions, based on extensive feedback collected through its SoftwareReviews platform from users across 270 software categories. (CNW Group/Info-Tech Research Group)
As organizations become more dependent on their software providers, the strength of the customer relationship becomes an important metric for comparing vendors, with “Love” being the strongest measure of all. The results show that the software solutions that consistently earn user trust and satisfaction are those that play a critical role in organizational success. By delivering an exceptional user experience and meeting real-world needs, they drive strong adoption, foster loyalty, and enhance overall productivity. Solutions that resonate deeply with users often become embedded in organizational workflows, creating lasting value and supporting both individual and enterprise-wide goals.
Info-Tech identified the top solutions by evaluating real end-user feedback and collecting up to 130 data points on software performance. These results are aggregated into the Net Promoter Score (NPS), a widely recognized metric that measures user sentiment and customer satisfaction based on the likelihood of users recommending a product or service. The firm’s methodology emphasizes that the rankings are based exclusively on genuine user reviews without the influence of analysts or vendors.
Top 10 Most Loved Software Solutions
The following ranked list of Most Loved software solutions have earned the highest levels of user satisfaction and emotional connection among users over the past year, based on their ability to drive meaningful impact and overall effectiveness in supporting organizational goals:
- Google Cloud, + 98% NPS, provides the building blocks to quickly develop everything from simple websites to complex applications.
- CMW Platform, + 98% NPS, is a powerful and flexible enterprise-level platform that inspires organizations by enabling digital transformation without coding.
- Laserfiche, + 97% NPS, helps organizations digitally transform operations and manage their content with AI-powered solutions.
- TeamViewer, + 97% NPS, facilitates secure remote connectivity to IT systems for instant, reliable support.
- Calendly, + 97% NPS, is a hub for scheduling meetings professionally and efficiently, eliminating the hassle of back-and-forth emails.
- Cognism, + 97% NPS, is a powerful sales acceleration platform that uses Revenue AI technology to help organizations grow by engaging their next greatest opportunities.
- HubSpot Sales Hub, + 96% NPS, leverages AI to build pipelines and close deals.
- Canva Teams, + 96% NPS, streamlines design and collaboration for growing teams.
- AnyDesk, + 96% NPS, enables latency-free desktop sharing, stable remote control, and fast and secure data transmission between devices.
- Microsoft Authenticator, + 96% NPS, helps securely sign in to the personal or work/school Microsoft account without using a password.
“As organizations place greater focus on user experience and digital enablement, software solutions that earn high levels of satisfaction are becoming strategic assets,” says Emily Wright, senior research analyst at Info-Tech Research Group. “With rising expectations for seamless and intuitive tools, the solutions that consistently deliver ease of use and true business value are driving stronger engagement, higher adoption, and high customer lifetime value. These outcomes are essential for staying competitive in a rapidly evolving business environment.”
Info-Tech’s Most Loved software solutions list is intended to help organizations make more informed decisions by highlighting software providers that consistently exceed user expectations and deliver real organizational impact.
User assessments of software categories on Info-Tech Research Group’s SoftwareReviews platform provide an accurate and detailed view of the constantly changing market. Rankings are informed by the data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes.
For more information about Info-Tech’s SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process across a variety of categories, visit softwarereviews.com.
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.
Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact [email protected].
For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.
About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience.
For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape.
SOURCE Info-Tech Research Group
