The global network service issues, which began before 7:00 a.m. EST Tuesday, reportedly disrupted access to such popular sites as X and ChatGPT.
Internet service and security provider Cloudflare says it has implemented a fix for a global network service problem that disrupted access to a number of popular websites Tuesday morning, including X and ChatGPT.
“A fix has been implemented and we believe the incident is now resolved,” Cloudflare posted on its System Status page at 9:42 a.m. EST (14:42 UTC). “We are continuing to monitor for errors to ensure all services are back to normal.”
But just before 10:00 a.m. EST the status webpage cautioned: “Some customers may be still experiencing issues logging into or using the Cloudflare dashboard.”
In addition to X and ChatGPT, ecommerce site Shopify, job search site Indeed, Anthropic’s Claude chatbot and President Donald Trump’s Truth Social website were also reported to be impacted by the service outage, according to a CNBC report.
Cloudflare initially reported the problem at 6:48 a.m. EST Tuesday. “Cloudflare is experiencing an internal service degradation,” the company said on its System Status webpage “Some services may be intermittently impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly.”
The company continued to post updates through the morning, with some just saying the company was “continuing to investigate this issue.” At 8:39 a.m. EST the company said that “The issue has been identified and a fix is being implemented.”
That was followed with several reports of “We are continuing working [stet] on restoring service for application services customers” between 8:00 and 9:00 a.m. EST, and then the 9:42 report that a fix had been implemented.
But at 9:57 a.m. EST the status webpage cautioned: “Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. We are working on a fix to resolve this and continuing to monitor for any further issues.”
As of this posting the cause of the outage remained unclear. The CNBC story quoted a Cloudflare spokesperson as saying a “spike in unusual traffic” to one of its services around 6:20 a.m. EST led to some traffic passing across the Cloudflare network to experience errors.
CRN was itself down for a period of time early Tuesday morning. In a message to The Channel Company, the parent company of CRN, a Cloudflare representative said the company had “identified a bug in an underlying service responsible for bot mitigation on top of our proxy engine,” which the rep described as “a critical service across Cloudflare’s edge.” The rep said “the latent bug caused the module to crash after a configuration update” at approximately 6:30 a.m. EST.
