Already resolving thousands of hospital calls per day, from emergencies to routine requests, Attuned’s AI Voice Agent takes on the most critical patient conversations
ORLANDO, Fla., Oct. 7, 2025 /PRNewswire/ — Attuned Intelligence (“Attuned”), a healthcare AI company, emerged from stealth today with $13 million in seed funding led by Radical Ventures and Threshold Ventures. Attuned’s supervised voice AI is purpose-built for hospital and health system call centers, answering every patient call instantly while safely resolving up to 70% of all interactions. The capital will accelerate product development, team growth, and continued deployments across hospitals and safety-net providers nationwide.
Patient access in the U.S. is at a breaking point. Hospitals spend tens of billions of dollars each year on call centers, yet high turnover, shrinkage, and persistent vacancies mean that most are operating with only ~60% of the staff they need. As a consequence, long wait times and overwhelmed frontline teams leave millions of patients unable to reach care.
“We founded Attuned to rise to one of healthcare’s hardest access challenges: to answer and resolve all patient phone calls,” says Domenic Donato, co-founder and CEO of Attuned. “Our platform delivers immediate, compassionate access for patients while giving operations teams real-time oversight. Designed from the beginning for hospital-grade scale, safety, and situational breadth, the response from health systems has been overwhelming. We’re currently onboarding multiple hospitals per week and taking thousands of calls per day.”
Attuned’s platform combines instant response with layered AI supervision and transparent human oversight. Routine requests are safely automated, urgent issues are escalated immediately, and operations leaders can see exactly how decisions are made. The system supports multiple languages to meet diverse patient needs. Hospitals can go live within days through simple call forwarding and then seamlessly integrate with their EHR systems over the following weeks.
Early results have shown measurable impact. At Lowell Community Health Center, which serves 40,000 patients annually, Attuned went live in 10 days and now answers every call to the main line, 24/7. At over 6,000 calls per week, the platform fields everything from emergencies and medication questions to billing and records, often across multiple languages where safety and accuracy matter most. By partnering with Attuned, Lowell CHC is on track to automate over 70% of its call center, freeing up resources that can be redirected to patient care.
Padma Sastry, Chief Information Officer at Lowell Community Health Center, says, “At Lowell CHC, our commitment to innovation is always guided by the needs of our community. Streamlining patient access, ensuring language access, and maintaining an exceptional experience at every touchpoint are at the heart of everything we do. Our work with Attuned has been an important step in supporting our team to deliver on these goals, and we are proud to collaborate with like-minded organizations that share our vision of transforming how we serve our community.”
Attuned is scaling quickly with multiple health systems and safety-net providers at various stages of deployment. Each current implementation handles thousands of calls per day, touching hundreds of thousands of patient lives. For example, one health system receives nearly 50,000 calls weekly, a volume that spreads traditional staffing models thin but is easily managed with Attuned’s platform.
“Attuned delivers truly sophisticated AI that creates immediate value for hospital operations,” says Lisa Xu, Partner at Threshold Ventures. “By focusing on hospital main lines, the team built for the highest stakes, where trust, safety, and patient impact matter most. Their combination of deep AI expertise, healthcare operations know-how, and unwavering safety is exactly what healthcare operations leaders have been waiting for.”
“What Attuned has architected is fundamentally different: on every single call, Attuned has over half a dozen specialized AI agents working in concert – some focused on language understanding, others on safety supervision – all operating within a platform that provides real-time observability to end users,” says Aaron Rosenberg, Partner at AI-focused Radical Ventures. “The team’s extensive experience in AI enables them to leverage the latest techniques, as well as understand precisely what these systems can and cannot do, to stitch together a product capable of handling an environment as complex as hospital operations. Thanks to their world-class, multidisciplinary team, Attuned is uniquely poised to transform healthcare’s front door.”
The company will continue advancing its supervised AI platform with deeper and more sophisticated EHR integrations to further its mission of one day safely and reliably handling 100% of health system patient communications.
About Attuned Intelligence Attuned Intelligence enables hospitals and health systems to answer every patient call with up to 70% automation and real-time supervision. Purpose-built for hospital main lines and the needs of safety-net providers, Attuned’s supervised voice AI safely handles the full spectrum of calls, from everyday requests to urgent situations, while providing complete operational transparency. Attuned helps leaders improve access, increase patient satisfaction, and redeploy resources to care. Learn more at https://www.attuned-intelligence.com/.
SOURCE Attuned Intelligence
