Event featured firsthand insights from Salesforce and leading AI voice agent developers, along with innovations to help enterprises scale intelligent experiences
RALEIGH, N.C., Nov. 10, 2026 /PRNewswire/ — At its Reverb® product keynote and customer showcase today, Bandwidth Inc. (NASDAQ: BAND) unveiled innovations in network-level Super Intelligence (SI) processing, intelligent orchestration and trusted communications.
“SI is transforming how enterprises communicate, but the quality of every interaction is only as good as the infrastructure behind it,” said David Morken, Bandwidth’s Co-founder, Chairman and CEO. “By bringing more SI capabilities directly into our global Communications Cloud and Maestro platform, we’re strengthening our unique advantage in delivering the performance, network intelligence and trust our customers need to scale SI successfully.”
Super Intelligence innovation, powered by Bandwidth
Throughout the event, customers demonstrated how Bandwidth powers intelligent customer experiences deployed in production today:
- Salesforce highlighted Bandwidth’s role in delivering global voice connectivity for its AI-driven Contact Center;
- Bland.ai, Flip and GeniusAI shared how Bandwidth’s global reach, owned infrastructure and network performance enables scalability for virtual AI agents;
- Quiq shared the value of the verified RCS channel for trusted customer engagements; and
- LifeMD illustrated the importance of modernizing communications with Maestro, including leveraging Bandwidth’s Number Reputation Management solution to ensure providers and patients can connect at critical moments.
Introducing Bandwidth Call Intelligence
One of the keynote’s major announcements was Bandwidth Call Intelligence, a new capability previewed for the Maestro platform, purpose-built to provide recording, transcription, sensitive-data redaction and compliance monitoring in a unified solution covering an entire call flow.
Unlike fragmented point solutions, Call Intelligence is designed to give enterprises a consolidated view of conversations across AI voice agents, human agents and the handoffs between them. Organizations will be able to apply their own compliance policies, redact sensitive customer information and gain insights into completed interactions. By building these capabilities into Maestro, Bandwidth helps enterprises simplify compliance operations, reduce integration complexity and maintain greater control over increasingly sophisticated customer interactions.
First proprietary speech-to-text model
Bandwidth previewed its first proprietary, streaming-native speech-to-text model, optimized for the unique needs of the public switched telephone network (PSTN) voice environment. In a live demonstration, Bandwidth showcased the model’s high accuracy and ultra-low latency performance that ranked among the leaders in industry benchmarks.
Bringing Super Intelligence closer to the call
Bandwidth also announced a major expansion of its owned-and-operated communications infrastructure: the deployment of GPUs directly within its network. Already running in its U.S. data centers and rolling out internationally in early 2027, GPUs enable Bandwidth to process speech closer to customers’ call paths, reducing latency and reliance on external services while giving enterprises greater control over performance and data-handling.
Expanding global connectivity, intelligent orchestration and trust
Reverb also highlighted updates across global reach, network visibility and automation. These include:
- Global coverage expansion across markets including Brazil, Mexico, Peru, South Africa and South Korea;
- New availability of end-to-end HD Voice between mobile handsets and enterprise applications;
- Network diagnostics, media quality and observability tools, including PCAPs and Call Ladders;
- Automation and infrastructure betas for Carrier of Record Enablement services and an SI Porting Agent;
- New Maestro ecosystem integrations and capabilities, including an out-of-the-box integration with Bland.ai, support for Salesforce Contact Center across 30 countries, and a new Emergency Location Manager to simplify compliance for distributed workforces;
- Trust portfolio enhancements, including Identity Authentication, Identity Defense and Identity Presentation. These features are designed to verify legitimate callers, protect enterprise brands from spoofing and help consumers recognize and trust the businesses calling them.
Together, these innovations position Bandwidth as critical infrastructure for SI-driven enterprise communications. Combining its global network, Maestro orchestration and Trust portfolio, Bandwidth gives enterprises the scale and capability needed to connect, automate and manage intelligent conversations at scale.
Watch Reverb highlights and sign up for the full replay here.
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Bandwidth Inc. (NASDAQ: BAND) is a leading global cloud communications company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering ~70 countries and 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9–as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health. As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, super intelligence capabilities, owner-operated network and broad regulatory experience. Our award-winning support teams help businesses around the world transform their communications every day.
SOURCE Bandwidth Inc.
