This year’s announcements underscored how UCaaS and collaboration providers are evolving AI into a system of action for modern communications.
Dialpad rolled out major upgrades to its agentic AI platform focused on helping enterprises identify high‑impact use cases, validate ROI before launch, and scale governed AI agents into production. RingCentral, meanwhile, debuted AIR Pro, a voice‑first autonomous AI agent platform embedded into its UCaaS and CCaaS stack, designed to handle customer engagement across voice and digital channels with real‑time reasoning and execution. Hybrid architectures and workflow automation were also central themes. Mitel introduced Mitel Edge, an on‑prem‑friendly architecture that lets organizations keep sensitive voice systems and data local while still leveraging AI and centralized management, alongside Mitel WX, a new voice‑first communications framework designed to unify frontline, mobile, office, and contact center workers. Zoom expanded its agentic AI push with AI Companion 3.0, adding workflow orchestration, no‑code AI agents, and AI‑first productivity canvases across Zoom Workplace, Phone, and CX, positioning AI as a “system of action” that moves beyond conversation summaries to automated execution across enterprise systems.
Here is a roundup of some of the news from the biggest UC, videoconferencing and contact center players that were on display this week at Enterprise Connect 2026 in Las Vegas.
Dialpad
Cloud communications provider Dialpad has unveiled major upgrades to its agentic AI platform aimed at helping enterprises move AI agents from pilot to full production faster and with clearer ROI. The new capabilities will help businesses identify high‑impact agentic AI use cases, enable no‑code AI agent creation across voice and digital channels, and validate performance and business outcomes before deployment. Enhancements include “skill mining” to analyze historical conversations and surface friction points, what the company is referring to as “proving ground” to test and optimize AI agents pre‑launch, closed‑loop analytics tied to contact center KPIs, and a new governance layer designed to reduce risk, protect data, and ensure compliant, scalable AI deployments, according to the San Ramon, Calif.-based company.
The company also took to the show to highlight Agent Studio for enterprise‑grade, no‑code AI agent building and Guardian, a real‑time safety supervisor for responsible AI operations. Dialpad says the platform builds on nearly a decade of AI at scale.
Dialpad’s agentic AI platform for autonomous voice and digital agents is available now, the company said.
Infobip
London-based cloud communications provider Infobip is set to launch AgentOS, the company announced at Enterprise Connect 2026. AgentOS is a fully managed platform that brings AI Agents and customer journey orchestration in one intelligent layer.
AgentOS will work in combination with Infobip’s Conversational Customer Data Platform with real-time journey orchestration to provide one and two-way contextual engagement across all natively integrated channels. The platform will bring together marketing, sales and support into one AI-native platform to connect every customer touchpoint, translating into fewer disconnected tools, faster execution and measurable improvements in customer satisfaction, the company said.
Mitel
Business communications provider Mitel is doubling down on its hybrid communications strategy with two new offerings introduced at Enterprise Connect 2026. The first is Mitel Edge, or what the company is calling an intelligent architecture designed to help businesses keep mission‑critical voice systems and sensitive communications data on‑site while still tapping AI capabilities and centralized management. The approach is a great fit for industries such as healthcare, government and manufacturing, the company said.
The company is also rolling out Mitel WX (MWX), a new communications app framework aimed at unifying frontline, mobile, office and contact center workers in a single system. Mitel said it’s built around voice‑first coordination, embedded workflows and AI‑driven automation, MWX supports hybrid deployments and integrates with platforms like Microsoft Teams and Zoom, Ontario-based Mitel said.
RingCentral
UCaaS leader RingCentral at Enterprise Connect unveiled AIR Pro, a brand-new voice‑first, autonomous AI agent platform designed to handle customer engagement across voice, SMS, chat, and digital channels, according to the company.
AIR Pro is embedded directly into RingCentral’s business communications and contact center platform and can recognize intent, authenticate customers, reason in real-time, and autonomously execute multi‑step action, including resolving inquiries, opening service cases, and triggering follow‑up workflows within a single interaction. The launch also includes AIR Pro Studio, a no‑code, natural‑language environment that lets businesses design, build, and deploy AI agents in minutes, RingCentral said of the new offering.
AIR Pro is launching first with healthcare‑specific AI agents, with plans to expand into financial services, retail, and professional services. The new offering is currently available to select U.S. customers, with a broader rollout planned for the second half of 2026, according to the Belmont, Calif.-based company.
Zoom
Zoom, always a mainstay player at Enterprise Connect, took to the annual event to unleash new capabilities and expand on some of its most popular offerings.
To start, the company announced it is expanding its enterprise agentic AI platform — AI Companion 3.0 — with new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX, aiming to move AI beyond conversation summaries to automated execution. The updates extend Zoom’s “system of action,” allowing meetings, calls, chats, and customer interactions to automatically trigger tasks and workflows across Zoom and third‑party enterprise systems.
At the center of the update is the broader rollout of AI Companion 3.0 across Zoom’s various offering, and the company is also introducing custom and prebuilt AI agents with no‑code orchestration, which will let customers and channel partners automate workflows and connect enterprise data from platforms such as Salesforce, ServiceNow, Slack, Box, Google Drive, and OneDrive. New AI‑first canvases—Zoom AI Docs, AI Sheets, and AI Slides—are designed to turn conversations into structured documents, analysis, and presentations, while Zoom AI Services opens access to enterprise‑grade AI APIs for developers.
Zoom is also rolling out product‑specific enhancements, including a simplified, AI‑first Zoom Workplace interface with live voice translation and deepfake risk detection, agentic workflows and SMS‑enabled AI receptionists for Zoom Phone, and expanded automation across Zoom CX and revenue workflows, according to the San Jose, Calif.-based company.
