Strategic Acquisition Adds 24/7 Contact Center and Hosted VoIP Solutions
GREENBELT, Md., March 6, 2025 /PRNewswire/ — JSI is pleased to announce that it has acquired LogicomUSA® (“Logicom”), a premier provider of voice, network, and 24/7 contact center services to broadband providers and electric cooperatives nationwide. The acquisition strengthens JSI’s ability to deliver enhanced broadband solutions by combining Logicom’s expertise with JSI’s engineering, consulting, compliance, and network managed services.
David Makuen, CEO of JSI, commented, “Integrating Logicom’s services and outstanding team into the JSI organization strengthens our position as the go-to broadband solutions partner. Our combined expertise creates a powerful one-stop solution for broadband providers looking to grow and navigate a rapidly evolving industry.”
Logicom has built a reputation for providing exceptional voice and network services, 24/7 contact center support, hosted VoIP, and compliance services. Logicom focuses on delivering a superior technical support experience through a revolutionary interactive knowledge base, custom contact center platform, and Bring Your Own Agent (BYOA) – a transformative platform that offers operating teams the ability to scale, customize, and deliver outstanding service on their terms. This creates a seamless integration of ticketing, call center capabilities, and analytics on a single, intuitive platform.
Noah Southerland, CEO of Logicom, commented, “Logicom has always been at the forefront of innovation, evolving to meet the needs of our clients. By joining JSI, we are not only strengthening our ability to deliver technology-driven solutions, but we are also gaining a partner that shares our vision for empowering broadband providers.”
Logicom’s network services and contact center operations will integrate into JSI’s Network Engineering division with the continued leadership of Mr. Southerland and the broader Logicom team.
About JSI
JSI is an industry-leading broadband engineering and consulting solutions partner with over 60 years of expertise providing financial, engineering, management, operational, regulatory, and strategic assistance to independent communications service providers. Visit JSI at www.jsitel.com.
About Logicom
Logicom empowers broadband service providers with the critical services needed to deliver quality connections and communication for the communities and customers they serve. Visit Logicom at www.logicomusa.net.
SOURCE JSI
